FAQs.

To measure scalp analysis, purchasing software is mandatory.

To access our software system, simply download our App. You can find it on Google Play Store or iOS Store by searching for "Becon Pro."To gain access to the App, you will need to obtain a B2B account from us. Once you purchase the device, we will send you guidelines for setting up the software and provide you with login credentials.

The scanner is equipped with a non-contact sensor and can measure temperature, moisture, and odor. In the case of odor, it measures VoC (volatile organic compounds) value and replaces the ppb value with an odor index.

Our scanner is compatible only with 2.4GHz WiFi.Here are the two necessary steps:Turn on the hotspot at your workplace using your mobile phone and attempt to connect the device to the hotspot WiFiIf step #1 is successful, you can adjust the WiFi settings on your own or seek technical assistance from your WiFi provider (such as Comcast, Cox, etc.) to enable separate functionality for 2.4GHz.The AP WiFi router should support both 2.4GHz and 5GHz, but your shop's WiFi settings might be limited to 5GHz.

The battery size is 2500mAh and can last for over 4 to 6 hours after being fully charged.

Grey hair or white hair can be identified with an accuracy level of 70 to 80%. It is crucial to capture images that clearly show the hair follicles, as inaccuracies may arise from imprecise pictures. The current focus of improvement in grey hair/white hair analysis lies in hair volume and thickness, which is showing significant progress.

When the scanner is placed in the dedicated cradle after use, a blue light comes on and the camera area is automatically sterilized and disinfected for 5 minutes.

The device is primarily designed for hair care salons/spa and hospitals. It has the added ability to store data for multiple clients.

Our current data set comprises 400,000 users, with the majority of Asian descent, but including consumers of all races.

Yes, through the QR code scanning client’s is able to stored the data.Moreover, there is two ways to save QR information.(1) We send to SNS(what's app) instead of generating QR. But this also lasts 6 months(2) Instead of sharing info, the users can download all their information on their B2C APP that we provide.This feature is limited to some hospitals we work closely with.

With our B2B app, you will be able to process payments for software purchase.

To utilize the scanner, it's necessary to connect via Bluetooth and Wi-Fi using a Tablet PC or Mobile Phone.If you don't have a tablet, you can download the "Becon Pro" app on your mobile device to operate the solution.To access information on your PC, use the provided link. Please be aware that scanners are not compatible with PCs. However, all other functions can be accessed through the web link.Login at https://pro.withbecon.com/ with the same credentials used for the app.

The premium software package includes branch management features. Currently, leading salons or hospitals with multiple branches utilize this software to supervise their operations effectively. With one software accessible on multiple devices, you can efficiently oversee various local branches without any restrictions on the number of branches managed.

Software must be bought separately for each device. Yet, when it comes to branch management, all tasks can be managed efficiently using just one account.

For Tablet PC models, we recommend choosing any Tablet released after 2022. Avoid unknown Chinese brands that may have their own Android system. Look for at least 4GB of RAM and a camera resolution higher than 8MP (13MP is ideal) for a good experience while using the camera.

Please find the guidelines below for resetting your password:a. Launch the Becon Pro App and click on the "Reset Password" link.b. Enter the email associated with your account (the one you use to log in) and hit the "Verify" button.c. Check your email for the verification code.d. Input the code and click the "Reset Password" button.

Please follow the steps to update your current password:a. Log in to your Becon Pro app.b. Click the Settings icon located in the top right corner.c. Select Account Information.d. At the bottom, you will find a button labeled 'Change.'e. Input your current password along with your new password.f. Finally, click the Change button.

If you need to transfer the device and its associated software for personal reasons, please follow the steps below:a. Notify us in advance through our official communication channel (email only) at service@withbecon.com.b. Provide a consent form from the current owner confirming that all previous data will be deleted and that only the remaining software subscription period will be transferred to the new owner.c. The new owner must submit their name, phone number, industry, and address so we can register them in our system.d. Once we receive all the required information, our technical team will proceed with transferring ownership of the remaining balance.